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Customer Login

Welcome to the Miami-Dade Transit Paratransit Trip Confirmation and Cancellation service. This service allows a certified paratransit customer to confirm and cancel trips via the Internet. Certified paratransit customers can access the system by entering their customer ID number and password.

Your customer ID number appears on your certification approval letter. If you are not sure of your customer ID number, call the Paratransit office at 786-469-5000. Your password is the last four digits of your Social Security number.

If you experience difficulties, call 786-469-5000 during business hours, 8 a.m. to 5 p.m., Monday through Friday. If you experience difficulties during non-business hours, please verify or cancel your trips via the telephone by calling 305-264-9000 (TTY Users 305-265-9435) for STS and 786-469-5000 (TTY Users 1-866-779-0562) for Medicaid.

Logging into the system

  • "Customer ID" is the number that appears on your certification approval letter, and "Password" is the last four digits of your Social Security number.
Customer ID:
Password:

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